Case Study
Monday, December 09
03:30 PM - 04:00 PM
Live in Chicago
Less Details
Discover how adopting AI and chatbot technologies can lead to double-digit productivity gains while simultaneously increasing value for internal customers. This session will delve into the balance between assisted services and user self-service, the efficiency of ticketing systems versus chatbot solutions, and the integration of front-end and back-end processes. We will also explore the future of shared service centers in this evolving technological landscape. You will learn:
Jorge is a Mexican Industrial Engineer with more than 25 years of experience in Supply Chain Management. Passionate about challenging the status quo while increasing value to stakeholders.
With wide background on Direct materials and the diverse manufacturing processes used on Appliances, Automotive and Energy businesses. Hosting positions on areas of transport and logistics, and shared services center and former Regional head for indirect materials and services for ABB LTD in America.
Jorge Mendez is the actual Global head of Indirect materials and Services for Hitachi Energy leading a team of specialist to manage 1.4 B USD.
and is a pioneer on digital front end digitalization with implementation of AI and chatbot solutions for SCM and Finances.