Jorge Mendez

Speaker

Jorge Mendez

Head of Procurement Indirect Materials and Services at Hitachi Energy, Hitachi Energy

Jorge is a Mexican Industrial Engineer with more than 25 years of experience in Supply Chain Management. Passionate about challenging the status quo while increasing value to stakeholders.
With wide background on Direct materials and the diverse manufacturing processes used on Appliances, Automotive and Energy businesses. Hosting positions on areas of transport and logistics, and shared services center and former Regional head for indirect materials and services for ABB LTD in America.

Jorge Mendez is the actual Global head of Indirect materials and Services for Hitachi Energy leading a team of specialist to manage 1.4 B USD.
and is a pioneer on digital front end digitalization with implementation of AI and chatbot solutions for SCM and Finances.

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Sessions

How to boost productivity with AI and a digital front end?

Case Study

Monday, December 09

03:30 pm - 04:00 pm

Live in Chicago

Less Details

Discover how adopting AI and chatbot technologies can lead to double-digit productivity gains while simultaneously increasing value for internal customers. This session will delve into the balance between assisted services and user self-service, the efficiency of ticketing systems versus chatbot solutions, and the integration of front-end and back-end processes. We will also explore the future of shared service centers in this evolving technological landscape. You will learn:

How to balance the use of assisted services with user self-service to maximize productivity and customer satisfaction?
What are the advantages and disadvantages of traditional ticketing systems compared to chatbot solutions for handling internal customer inquiries?
How to effectively combine front-end integrations with assisted back-end services to streamline operations and improve service delivery?
What role will shared service centers play in the future as AI and chatbot technologies continue to advance and integrate into business processes?

Managed IT Services

Presentation

How to use AI and a digital front end to boost productivity?

Challenge Your Peers Round Table 5

Monday, December 09

05:00 pm - 06:00 pm

Live in Chicago

Less Details

How to balance the use of assisted services with user self-service to maximize productivity and customer satisfaction?
What are the advantages and disadvantages of traditional ticketing systems compared to chatbot solutions for handling internal customer inquiries?
How to effectively combine front-end integrations with assisted back-end services to streamline operations and improve service delivery?
What role will shared service centers play in the future as AI and chatbot technologies continue to advance and integrate into business processes?

IT Asset Management

Managed IT Services

SaaS Spend Management Software

Workshop

Company

Hitachi Energy

https://www.hitachienergy.com/us/en

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

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