Jack is currently serving as the ITSM Process Architect at Argonne National Laboratory, where he oversees the IT Service Management environment for Lab Operations. In this role, he is responsible for Asset management as well as expanding best practices to the research areas at Argonne, ensuring efficient IT service delivery. Additionally, Jack chairs the NLCIO ServiceNow Working Group, where he plays a key role in promoting the use of ServiceNow to enhance service management technologies and programs across national laboratories. Prior to his current role, Jack spent over a decade at Argonne in various capacities, including IT Process Manager, where he led the creation of ITIL processes focusing on Incident, Change, and Service Level Management, and played a significant role in the implementation of ServiceNow. Before joining Argonne, he also led customer service solutions at Fermilab, overseeing the Managed Services contract and directing incident management and supplier management functions. Jack has extensive experience in service level management, policy creation, and leading technical teams across multiple IT domains.

Argonne is a multidisciplinary science and engineering research center, where talented scientists and engineers work together to answer the biggest questions facing humanity, from how to obtain affordable clean energy to protecting ourselves and our environment. Currently employing nearly 4000 people, the laboratory has a budget of $1.1 billion. Ever since we were born out of the University of Chicago’s work on the Manhattan Project in the 1940s, our goal has been to make an impact — from the atomic to the human to the global scale. The laboratory works in concert with universities, industry, and other national laboratories on questions and experiments too large for any one institution to do by itself. Through collaborations here and around the world, we strive to discover new ways to develop energy innovations through science, create novel materials molecule-by-molecule, and gain a deeper understanding of our planet, our climate, and the cosmos. Surrounded by the highest concentration of top-tier research organizations in the world, Argonne leverages its Chicago-area location to lead discovery and to power innovation in a wide range of core scientific capabilities, from high-energy physics and materials science to biology and advanced computer science.